Subscriptions
and payments.

Where to buy Cosmatch+

The Cosmatch+ subscription is available exclusively in the Cosmatch mobile app for iOS (Apple App Store) and Android (Google Play). Payment and billing are handled by Apple or Google, respectively — not by Cosmatch.

The mobile app is in preparation. Once it becomes available, you will be the first to know if you are on the waitlist.

The web version of cosmatch.cz is used for registration, browsing profiles and chat. Premium features (Cosmatch+) are not yet offered on the web — all payments take place via Apple / Google in the mobile app.

What happens when you purchase

1. In the Cosmatch mobile app, you open the Cosmatch+ section and choose a plan (monthly / quarterly / yearly).

2. The standard Apple App Store (iOS) or Google Play (Android) payment dialog is displayed. You confirm the payment with biometrics (Face ID, Touch ID, fingerprint) or with the password to your Apple ID / Google account.

3. The payment is settled by Apple or Google, respectively. Cosmatch only receives information about a successful transaction — no details of your card.

4. The invoice / proof of payment is issued by Apple or Google in their standard form (sent by e-mail to the address of your Apple ID / Google account).

5. Cosmatch+ is activated in the app immediately.

Subscription parameters

How to cancel your subscription

You can cancel your subscription at any time, without giving a reason, without penalty and without a notice period. Cancellation is done in the settings of your Apple ID or Google account, respectively — not in the Cosmatch app.

iPhone / iPad (iOS)

Settings → Your name (Apple ID) → Subscriptions → Cosmatch+ → Cancel Subscription. Or via apps.apple.com/account/subscriptions.

Android (Google Play)

Google Play app → Your icon → Payments & subscriptions → Subscriptions → Cosmatch+ → Cancel. Or via play.google.com/store/account/subscriptions.

What happens after cancellation: Cosmatch+ remains active until the end of the period you have already paid for, after which your profile returns to the free mode. No further payment will be charged.

Price changes

If Cosmatch decides to change the price, it will announce this by e-mail at least 30 days before the new price takes effect. In addition, Apple / Google will send you a separate notification of the subscription change on their side. Until the new price takes effect, you have the right to cancel the subscription without penalty.

Failed payments

If the automatic charge fails (e.g. expired card, insufficient funds), Apple / Google will attempt to retry the payment according to their own rules (usually 3 times within 16 days for Apple, similarly for Google) and will inform you about it.

If even the repeated attempts fail, Cosmatch+ is automatically deactivated and your profile returns to the free mode. You can reactivate the subscription with an up-to-date payment method in the Apple App Store / Google Play.

Refunds

Refunds for Cosmatch+ purchases are processed directly by Apple or Google, respectively — not by Cosmatch. They handle refund requests according to their own rules.

Apple App Store

Fill in the form at reportaproblem.apple.com (sign in with your Apple ID). Apple usually decides within 48 hours.

Google Play

Open play.google.com/store/account/orderhistory → find the Cosmatch+ payment → Request a refund.

If Apple / Google approves the refund, the money will be returned to the original payment method within 5–10 business days and Cosmatch+ will be deactivated. In justified cases (a technical fault of the app), use the contact form — we will help you communicate with Apple / Google. Details: Complaints Procedure and Withdrawal from the Contract.

Payment security

You enter your payment card details (card number, CVC, expiry date) exclusively into your Apple ID or Google account — Cosmatch never sees or stores them.

Apple and Google are certified for PCI DSS Level 1 (the highest level of card data security) and use tokenization — Cosmatch only receives an encrypted subscription identifier, not the card number itself.

Questions?

Write to us via the contact form — we usually reply within 24 hours. You will find more contact options on the Contact page. For questions concerning your Apple ID / Google account, please contact Apple or Google support, respectively.